Support Engineer

London, England, United Kingdom · Engineering


Who We Are

New Vector is the open source software development startup which employs the core team behind – the leading project for secure open decentralised communication. Matrix’s mission is to create a universal open network and protocol for real-time communication. New Vector builds flagship apps for Matrix such as as well as contributing to the core Matrix open source clients, SDKs, servers, bridges and the protocol itself.

We believe that the future of the internet should be decentralised and open, that previously siloed communications platforms should be interoperable and that individuals should control their own data and choose who they share it with.

Ultimately, our aim is to make it as simple to message or video call anyone in the world as it is to send them an email.

Our products are for everyone and we know we cannot succeed without a diverse team. Our hiring process is designed to be humane and give candidates the best possible chance to show us what you can do. If we ever fall down on this, please let us know.

The Role

The Support Engineer provides a first line point of technical contact for New Vector managed services and associated opensource projects.

As the first of its kind, the role will be very broad and will stretch from technical pre-sales through to hands on technical support for our open-source community, through to responding to community generated abuse reports.

Depending on the candidate, it is possible that the role could include some software development in the form of writing scripts to automate tasks and performing more complex analysis. As such this role could be an excellent route into a software development in the future.


About you

The most important thing is that you believe passionately in the mission of decentralisation of the internet. More specifically that you believe that communications should not be centralised in the hands of a small number of very large organisations and instead individuals should control their own data and choose who they share it with.

Additionally we are looking for someone who is:

Your experience

The only hard requirement for the role is that you have sufficient technical background to understand the product and protocol. This means hands on familiarity with Linux, SQL and HTTP. If you run linux at home or have ever hosted any of your own software you’ll likely meet the required level. Technical requirements aside this is really a role about clear communication and problem solving, much of the assessment process will focus on these skills. Additionally it would be nice if any of the following are true.


Our general approach is to treat people like adults and acknowledge that by being flexible we create an environment for people to do their best work. For more details here is our manifesto. That said specific points that differentiate us.

New Vector does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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